Oprising launches to help MSPs turn Service Improvement into action
I can’t believe I forgot to share this update sooner (it’s been one of those “heads down, get it shipped” seasons), but it’s official: Oprising is now live.
Oprising is the SaaS platform I’ve been building alongside The Tech Leader Network. It’s grown out of the same mission many of you know me for - helping MSPs and IT leaders move from reactive firefighting to consistent, scalable Service Delivery.
From consultancy lessons to a platform that gets the work done
After 25+ years working in ITSM and Service Desk leadership, I kept seeing the same pattern: everyone agrees Service Improvement matters, but it gets lost in spreadsheets, meeting notes, and “we’ll do it next month”. Oprising exists to fix that.
Oprising is a Service Optimisation Platform built for MSPs and IT support teams. It helps you baseline where you are today, identify blind spots, and turn improvement into assigned actions with owners, due dates, and progress tracking - so it doesn’t drift back onto the back burner.
What Oprising helps MSPs do
Oprising brings together:
A structured assessment framework that highlights gaps and risks you may not know you have
A library of proven improvement actions you can assign, track, and deliver
Dashboards that keep the “next most important thing” visible, even when the Service Desk is busy
A practical way to run Continual Service Improvement without it becoming another admin burden
Early customer feedback
Early users have described Oprising as a way to make Service Improvement more formal, visible, and defensible - moving CSI out of scattered tools and into one structured hub.
Here are a few highlights from early feedback:
“Provided a central, structured platform for improvement, moving away from fragmented spreadsheets and informal lists.”
“The assessment framework prompts broader thinking and best practice alignment.”
“Gave the team a structured way to capture and prioritise improvement ideas.”
“That turns ‘good ideas’ into a prioritised, defensible backlog instead of a growing wish list.”
Try Oprising
Oprising is available now, and you can start with a trial.
Get started here: https://oprising.com/get-started
For more information, please contact:
Michelle Coombs
michelle@thetechleader.net
0121 314 4144
About Oprising
Oprising is a Service Optimisation Platform for MSPs and IT support teams. It helps teams identify gaps, prioritise improvement, and deliver action plans with accountability - so Service Improvement actually happens.
About The Tech Leader Network
The Tech Leader Network supports MSP leaders and IT teams with practical consultancy, workshops, and programmes designed to improve Service Desk performance and Service Delivery outcomes.
Further announcements will be made on this page until it's own site is released.
